Shipping policy
🌿 Shipping Policy
Mystical Wild Roots
At Mystical Wild Roots, every product is handcrafted in small batches using natural, plant-based ingredients. We carefully prepare and package each order with intention to ensure your herbal goods arrive safely and beautifully.
📦 Order Processing Time
All orders are handmade and packed with care.
- Processing time: 3–7 business days
- Processing time does not include shipping transit time.
- During launches, holidays, or sales events, processing times may be slightly extended.
You will receive a confirmation email once your order has shipped, including tracking information.
🚚 Shipping Methods & Delivery Times
Shipping times vary depending on your location and carrier.
Typical delivery estimates after shipment:
- Standard Shipping: 3–7 business days
- Priority Shipping: 2–4 business days
Delivery timelines are estimates provided by the carrier and are not guaranteed.
Mystical Wild Roots is not responsible for delays caused by:
- Postal carrier delays
- Weather events
- Holidays
- Incorrect shipping addresses
- Lost or delayed packages once accepted by the carrier
🌞 Warm Weather Shipping Policy
Because our products are made with natural oils, butters, beeswax, and botanical ingredients, they can be sensitive to heat.
During warmer months, we take additional precautions to protect your order.
How We Protect Your Products
Orders may be packed using:
- Insulated thermal shipping bags
- Ice packs when necessary
- Extra insulation liners inside shipping boxes
- Protective wrapping for temperature-sensitive items
These measures help maintain product quality during transit.
Natural Changes During Transit
Due to high temperatures:
- Balms, salves, body butters, and oil-based products may soften or melt.
- This does not affect product safety, effectiveness, or shelf life.
If products arrive warm or softened:
- Allow them to cool at room temperature, or
- Place in the refrigerator for 15–30 minutes.
Customer Recommendations
We strongly recommend:
- Tracking your shipment closely
- Bringing packages indoors promptly after delivery
- Avoiding leaving orders in mailboxes, porches, or vehicles
Mystical Wild Roots cannot guarantee protection from extreme heat once a package has been delivered.
📍 Shipping Address Responsibility
Please ensure your shipping address is correct before placing your order.
Mystical Wild Roots is not responsible for:
- Orders shipped to incorrect addresses entered at checkout
- Packages delivered to the wrong location due to customer error
If an order is returned due to an incorrect address, the customer is responsible for reshipping fees.
📬 Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, responsibility shifts to the carrier.
If your package is marked delivered but cannot be located:
- Check around your delivery location.
- Contact your local post office.
- File a claim directly with the carrier.
Mystical Wild Roots is not responsible for stolen packages.
📦 Damaged Orders
If your order arrives damaged during transit:
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and damaged items
We will review the situation and work toward a fair resolution.
🌿 Returns & Exchanges
Due to the hygienic nature of personal care products and small-batch herbal preparations:
- All sales are final.
- We do not accept returns or exchanges.
If there is an issue with your order, please reach out — we truly want you to have a positive experience.
❄️ Seasonal Shipping Adjustments
To protect product integrity, Mystical Wild Roots may:
- Adjust shipping schedules during extreme temperatures
- Delay shipment briefly during heat waves or severe weather
- Hold orders temporarily to prevent product damage
Your product quality and safety always come first.
💚 Our Handmade Promise
Every order from Mystical Wild Roots is:
- Handcrafted in small batches
- Made with clean, intentional ingredients
- Carefully packaged with sustainability and care in mind
Thank you for supporting slow-made herbal wellness and a small, heart-centered business.
📧 Contact Us
Questions about your order?
Please contact us at:
mysticalwildroots@gmail.com
We are always happy to help.